Ease of access

Mental health resources should have multiple points of access, not just when a service user reaches crisis point. Both the availability of resources and reducing stigma for accessing those resources are required.

Further description

Everyone needs helps from time to time

Being open and honest with language is de-stigmatising.

Identify consistent points 

Explore where help and support might be needed and be visible in that space.

Enable access at the right time

Not just at the point of crisis. Use accepting language that makes users feel welcome.

Use key points of the journey to reach out

Explore whether you can use social networks to support and enable access.

There are huge waiting times for low-moderate level mental health support

Having access outside of the formal NHS health system can enable people to get support from third parties (often nonprofits) at these low-moderate levels of support.

No examples available

If you would like to contribute an example of this pattern in action, please get in touch.

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