Ease of access
Mental health resources should have multiple points of access, not just when a service user reaches crisis point. Both the availability of resources and reducing stigma for accessing those resources are required.
Further description
Everyone needs helps from time to time
Being open and honest with language is de-stigmatising.
Identify consistent points
Explore where help and support might be needed and be visible in that space.
Enable access at the right time
Not just at the point of crisis. Use accepting language that makes users feel welcome.
Use key points of the journey to reach out
Explore whether you can use social networks to support and enable access.
There are huge waiting times for low-moderate level mental health support
Having access outside of the formal NHS health system can enable people to get support from third parties (often nonprofits) at these low-moderate levels of support.
No examples available
If you would like to contribute an example of this pattern in action, please get in touch.
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We’re constantly on the look out for new patterns. If you have a service/product which you think could be used as a new pattern, we’d love to hear about it.
