Barnardo's
Write case notes to young people
Barnardo's
Write case notes to young people
The Anna Freud National Centre for Children and Families
A youth wellbeing directory
Mind
Signposting to other services when your lines are closed
Mind
Giving a side-by-side approach to share with others
Ditch the Label
Hosting forums for free confidential advice from community
Anxiety UK
Being transparent about your membership system
ChildLine
Messaging and getting support from other young people
Togetherall
Making sure that your service is the first thing users see
ChildLine
Focusing your homepage on your organisation’s purpose
ChildLine
Showing how your opening hours are affected by Coronavirus
Breathing Space
Using a banner to demonstrate opening hours
YoungMinds
Signposting how to get in touch when in crisis
ChildLine
Signposting several options for getting in touch
The Children's Society
Create a team around the worker
The Anna Freud National Centre for Children and Families
Clearly explain to users what confidentiality is
The Samaritans
Providing different ways to communicate
DocReady
Helping users manage own expectations before seeking help
Kooth
Provide guidance on how to remain anonymous
The Samaritans
Be specific about what information the service will collect
YoungMinds
Give control over what is displayed
YoungMinds
Using quizzes and polls to self-reflect and guide content
YoungMinds
Provide routes to anonymity
Barnardo's
Reassure users about confidentiality
The Anna Freud National Centre for Children and Families
Providing quick ways to get help and to exit
Kooth
Setting expectations about hearing back
YoungMinds
Providing information about a range of supports
NHS
Making a lightweight website
Expert Self Care
Making information available offline
SilverCloud
Setting and tracking goals
Cochrane Common Mental Disorders
Illustrating mental health topics responsibly
The Children's Society
Choosing positive images
The National Domestic Abuse Helpline
Providing a quick exit button
The Anna Freud National Centre for Children and Families
Publishing a collection of self-care strategies
We’re constantly on the look out for new examples. If you have a service/product which you think could be used as an example for an existing or new pattern, we’d love to hear about it.