Signposting to other services when your lines are closed
About
Mind’s website signposts to other services that can be accessed when their own infoline is closed.
On their homepage, they direct users towards 3 services to call when their services are closed: Samaritans, SHOUT and C.A.L.L.
Key guidance
It’s key to clearly inform when your services are available before introducing what other services can be reached outside of those hours.
Provide a phone number followed by the country where the service is available from.
Be clear about whether the service is available by phone or text.
Risks
Make sure the services you signpost to will be able to look out for the young people you help.