Providing different ways to communicate
Offer a range of ways to express themselves. Different users are able to communicate in different ways.
Provide a range of channels such as phone, web chat or email so that people can choose what works best for them.
Create opportunities for young people to express their thoughts and feelings nonverbally, for example through art or music.
People may feel more comfortable talking to their peers, especially those who have shared experiences.
We’re constantly on the look out for new patterns. If you have a service/product which you think could be used as a new pattern, we’d love to hear about it.