Provide a range of ways to express yourself

Offer a range of ways to express themselves. Different users are able to communicate in different ways. 

Further description

Provide a range of channels

Provide a range of channels such as phone, web chat or email so that people can choose what works best for them.

Not everyone will be comfortable or able to communicate verbally

Create opportunities for young people to express their thoughts and feelings nonverbally, for example through art or music.

Create ways for young people to share their experiences with others

People may feel more comfortable talking to their peers, especially those who have shared experiences.


Share your patterns

We’re constantly on the look out for new patterns. If you have a service/product which you think could be used as a new pattern, we’d love to hear about it.