Provide an indicator of progress throughout an onboarding process or during a relationship with a client
This helps keep the client up to date as to the process involved in using the service.
Provide positive feedback to a service user once they have completed a milestone
This will help to keep them engaged in the service and provide enthusiasm and motivation to continue.
Ensure that elements in the digital service are consistent (for example navigation from page to page)
This will ensure a fluid service experience.
Let people know how long a task will take them to complete
This means that a user can prepare for the activity in their own way.
No examples available
If you would like to contribute an example of this pattern in action, please get in touch.
Share your patterns
We’re constantly on the look out for new patterns. If you have a service/product which you think could be used as a new pattern, we’d love to hear about it.