Provide a visible record of progress
Being able to track progress through onboarding and whilst using the service develops a sense of achievement, whilst empowering users.
Provide an indicator of progress throughout an onboarding process or during a relationship with a client
This helps keep the client up to date as to the process involved in using the service.
Provide positive feedback to a service user once they have completed a milestone
This will help to keep them engaged in the service and provide enthusiasm and motivation to continue.
Ensure that elements in the digital service are consistent (for example navigation from page to page)
This will ensure a fluid service experience.
Let people know how long a task will take them to complete
This means that a user can prepare for the activity in their own way.
No examples available
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