Reassure users about confidentiality
Reassure users by making it clear how the information that they provide will be used. Explain confidentiality up front and reiterate this throughout the service.
Explain at the beginning of the service, as information is collected and when it is submitted, who it will be shared with and how it will be used.
Explain the conditions where you will need to break confidentiality.
Provide information at the point of interaction and in a privacy statement and cookie notice. Make it clear how feedback will be used.
If posting in a public forum, make it clear whether a user’s name or image will appear alongside the post.
Giving the option to retract consent and delete messages gives young people the ability to change their mind, and is especially important in spaces like forums.
We’re constantly on the look out for new patterns. If you have a service/product which you think could be used as a new pattern, we’d love to hear about it.