Write case notes to young people
Only ask the user to tell you their story once, then refer back to it in the future.
It can feel like they are not being listened to and can retraumatise, particularly as moving through referral and assessment. There are exceptions where retelling a story may be therapeutic or necessary, but this should be for a specific reason, not because the service is not well joined up.
Provide a brief recap of the story to the user, so they can check that the provider or service has it right. Ask users if they want to add or change anything.
Ask for consent for the information to be shared with others, including other agencies.
Tell users in clear language who will be able to see their information for what purpose.
We’re constantly on the look out for new patterns. If you have a service/product which you think could be used as a new pattern, we’d love to hear about it.