Showing how your opening hours are affected by Coronavirus


ChildLine uses a clearly visible bright banner on their website to update their users on the new opening times for their services amidst Coronavirus.

Key guidance

Outline what days and times you will be open.

Use a visual indicator for the times to stand out, such as a bold font for instance.

Reassure your users as to why it might take longer than usual for staff to reply to emails.


  • Letting users know the service is slow might discourage users from calling. Make sure that you adapt to changing service needs with staff time and alternate channels.

Where can I find this?

Childline website