Signposting several options for getting in touch


ChildLine gives three different communication channels to get in touch with their team: call, text and emails. 

This leaves the user with options to choose their preferred way depending on their circumstances.

Key guidance

Provide a short description for the different options so users know the different benefits of using each of them. 

Give a time reference for the different options so that the users who need urgent support know the shortest route to talking to a human. 

Use visuals and photo symbols to make options more accessible for users.


  • If one channel is the quickest option, this could result in overloading. Make sure to divide your staff accordingly.

Where can I find this?

ChildLine support webpage