Signposting several options for getting in touch
Clearly explain when and how people can reach you, so they can get support when they need it. Offer different ways to connect.
Help users easily locate which services are available in their area.
If your team can be reached via different channels (text, call, emails, others), introduce those channels and let the user choose which suits their needs best.
Help users know what to expect from different communication channels. If one route is faster, or if one leads directly to talking to a human, let them know. Include any information that can help them make a decision.
Users shouldn’t have to dig to find contact information. Use concise sentences to introduce each way of getting in touch and a clear title that will speak to someone in a crisis.
We’re constantly on the look out for new patterns. If you have a service/product which you think could be used as a new pattern, we’d love to hear about it.