Using a banner to demonstrate opening hours
Be clear about when you are available to respond to users directly. During out of office hours, provide clear guidance on when a correspondence will be acknowledged and responded to. Include a reassuring auto-response in case they still message outside of those online hours.
Showing hours of service can be really simple. Ensure to show the days you are open, the times of day you are open and opening hours across different channels.
Clearly break down the days and times into an easy to read format.
Ensure there are alternative ways for people to contact you but ensure clear turnaround times. If using an online web chat, you might enable people to type and leave a message.
You can indicate hours of service using simple phrases. ‘Call us any time, day or night’ is an accessible way to express that your service is open 24 hours a day.
We’re constantly on the look out for new patterns. If you have a service/product which you think could be used as a new pattern, we’d love to hear about it.