Setting expectations about hearing back
It will build trust with users, a sense of safety and avoid any misunderstandings.
Set ground rules for the relationship between your staff and the people they work with and their families. All rules should be laid out clearly and the main ones should appear in the contract managing the relationship with clients.
Both parties are affected by the terms of this contract and therefore should be aware and involved in designing it.
Avoid people developing dependency on services that are not designed for long-term use.
Stating the terms of your service will help young people decide if your service is right for them.
We’re constantly on the look out for new patterns. If you have a service/product which you think could be used as a new pattern, we’d love to hear about it.